You are the manager of a private swimming club. A member has written saying that she lost a contact lens (value $75) in your pool, and she wants you to pay for a replacement. The contract that all members sign explicitly states that the management is not responsible for the loss of personal possessions. Write an adjustment letter denying the request. Invent any reasonable details.
Use the 3 x 3 writing process to analyze the problem to determine the correct format (letter or memo), organizational pattern (direct or indirect), and message components (persuasive, direct request, negative news, etc.)